Privacy Policy

Last Updated: February 2026

Savannah & Ellis Jewelry ("we," "us," or "our"), operated by Sterling Story LLC, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at savannah-ellis.com and make purchases from our online store.

Information We Collect

Information you provide directly:

  • Order information: Name, email address, shipping address, billing address, and phone number when you place an order.
  • Payment information: Credit card details and billing information. Note: We do not store your full credit card number. All payment processing is handled securely by our third-party payment processors (Shopify Payments, PayPal).
  • Account information: Email address and password if you create an account.
  • Communication data: Information you provide when you contact us via email or our contact form.

Information collected automatically:

  • Device information: Browser type, operating system, IP address, and device identifiers.
  • Usage data: Pages visited, time spent on pages, links clicked, and referring website.
  • Cookies: We use cookies and similar technologies to enhance your shopping experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping and payment processing
  • To communicate with you about your orders, including order confirmations, shipping updates, and customer service inquiries
  • To improve our website, products, and customer experience
  • To send promotional emails about new products, special offers, or other information we think you may find interesting (only with your consent)
  • To comply with legal obligations and protect our rights

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with the following service providers who assist us in operating our business:

  • Shopify: Our e-commerce platform that hosts our store and processes transactions.
  • Payment processors: Including Shopify Payments, PayPal, Apple Pay, and Google Pay for secure payment processing.
  • Shipping carriers: USPS and UPS to deliver your orders.
  • Analytics providers: Such as Google Analytics to help us understand website usage.

These service providers are contractually obligated to use your information only for the purposes of providing their services to us and to protect your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order records are retained for accounting and tax compliance purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to legal retention requirements.
  • Opt-out: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly.

To exercise any of these rights, please contact us at support@savannahellis.com.

Security

We take the security of your personal information seriously. Our website uses SSL (Secure Socket Layer) encryption to protect the transmission of your data. We implement industry-standard security measures to safeguard your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will promptly delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@savannahellis.com
Phone: (786) 547-8790
Hours: Monday–Friday, 9:00 AM – 5:00 PM MST
Address: Sterling Story LLC, 5205 Juan Tabo Blvd NE Ste 2B, Albuquerque, NM 87111