Terms of service
Last Updated: February 2026
Welcome to Savannah & Ellis Jewelry. By accessing or using our website at savannah-ellis.com, you agree to be bound by these Terms of Service. Please read them carefully before using our website or making a purchase.
Savannah & Ellis Jewelry is operated by Sterling Story LLC.
Business Information
This website is operated by Sterling Story LLC, a company registered in the State of New Mexico, United States.
Business Address: 5205 Juan Tabo Blvd NE Ste 2B, Albuquerque, NM 87111
Email: support@savannahellis.com
Phone: (786) 547-8790
General Terms
By using our website, you confirm that you are at least 18 years old or that you are using the website with the involvement of a parent or guardian. We reserve the right to refuse service to anyone for any reason at any time. We may modify, suspend, or discontinue any part of our website or services at any time without notice.
Products & Pricing
We make every reasonable effort to describe our products as accurately as possible. However, we do not guarantee that product descriptions, images, pricing, or other content on the website will always be fully accurate, complete, current, or error-free. Colors and finishes may appear slightly different depending on your screen settings. All prices are listed in U.S. Dollars (USD) and are subject to change without notice. We reserve the right to correct pricing or content errors and to cancel any order placed using incorrect pricing or inaccurate information.
Product Materials
Our jewelry includes 14K gold-plated pieces and designs featuring cubic zirconia (CZ). Specific material details are provided on each product page. Unless expressly stated otherwise, our products are not solid gold, platinum, or natural gemstones.
Orders & Payment
By placing an order, you are submitting an offer to purchase products from us. We reserve the right to accept, decline, or cancel any order at our discretion. Payment is processed securely through trusted third-party payment providers. We may offer payment methods such as Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment options shown at checkout. We do not store your full payment card details on our servers.
Shipping & Delivery
Please review our Shipping Policy for full details about processing times, delivery estimates, shipping costs, and shipping limitations.
Returns & Refunds
Please review our Returns & Refund Policy for full details about return eligibility, return procedures, exchanges, and refund timelines.
Intellectual Property
All content on this website, including text, product descriptions, images, graphics, logos, branding elements, and overall site design, is the property of Sterling Story LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, republish, or otherwise use any content from this website without our prior written permission.
User Conduct
You agree not to use our website for any unlawful or unauthorized purpose. You also agree not to violate any applicable laws, infringe our intellectual property rights, interfere with the operation of the website, submit false or misleading information, or engage in conduct that could harm Savannah & Ellis Jewelry, Sterling Story LLC, or other users.
Limitation of Liability
To the fullest extent permitted by law, Savannah & Ellis Jewelry and Sterling Story LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of our website, your purchase of products, or your inability to use the website. To the extent permitted by law, our total liability for any claim shall not exceed the amount paid by you for the product giving rise to that claim.
Indemnification
You agree to indemnify, defend, and hold harmless Sterling Story LLC and its officers, directors, employees, agents, affiliates, and service providers from and against any claims, liabilities, damages, losses, and expenses arising out of your breach of these Terms or your misuse of the website.
Governing Law
These Terms of Service and any disputes arising out of or relating to your use of this website or your purchase of products shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law principles.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business practices, website functionality, or legal obligations. Any updates will be posted on this page with a revised Last Updated date. Your continued use of the website after any such changes are posted constitutes your acceptance of the updated Terms.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: support@savannahellis.com
Phone: (786) 547-8790
Hours: Monday–Friday, 9:00 AM – 5:00 PM MST
Business Address: Sterling Story LLC, 5205 Juan Tabo Blvd NE Ste 2B, Albuquerque, NM 87111