Privacy policy

Last Updated: February 2026

Savannah & Ellis Jewelry is operated by Sterling Story LLC. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at savannah-ellis.com and make purchases from our online store.

Information We Collect

Information you provide directly:

  • Order information: Name, email address, shipping address, billing address, and phone number when you place an order.
  • Payment information: Payment details and billing information. We do not store your full credit card number. Payment processing is handled securely by third-party payment providers.
  • Account information: Email address and password if you create an account.
  • Communication data: Information you provide when you contact us by email or through our contact form.

Information collected automatically:

  • Device information: Browser type, operating system, IP address, and device identifiers.
  • Usage data: Pages visited, time spent on pages, links clicked, and referring website.
  • Cookies: We use cookies and similar technologies to improve your shopping experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and payment processing
  • Communicate with you about your orders, including confirmations, shipping updates, and customer support inquiries
  • Improve our website, products, and customer experience
  • Send promotional emails, where permitted by law or with your consent
  • Comply with legal obligations and protect our rights

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with trusted service providers that help us operate our business, including:

  • Shopify: Our e-commerce platform
  • Payment providers: Such as Shopify Payments, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout
  • Shipping providers: Carriers used to deliver your orders
  • Analytics providers: Such as Google Analytics

These service providers may access your information only as needed to perform services on our behalf and are expected to protect it appropriately.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including for legal, accounting, tax, dispute resolution, and compliance purposes.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to applicable legal obligations
  • Marketing opt-out: Unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us directly

To exercise any of these rights, please contact us at support@savannahellis.com.

Security

We take reasonable measures to protect your personal information. Our website uses SSL encryption, and we apply standard security practices designed to safeguard personal data. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised Last Updated date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@savannahellis.com
Phone: (786) 547-8790
Hours: Monday–Friday, 9:00 AM – 5:00 PM MST
Business Address: Sterling Story LLC, 5205 Juan Tabo Blvd NE Ste 2B, Albuquerque, NM 87111